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Customer Service
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TheDreamMover.com is commited to customer satisfaction. If you can not find the information you are looking for in one of the links below, please feel free to contact us by phone or by email.
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Address and Information:
TheDreamMover.com brought to you by BabyAdventureGear.com
2731C Spring Stuebner
Spring, TX 77389
Online Store Hours 24 Hours/7 Days a week.
Office Hours M - F, 8:00 am - 5:00 pm CST
Call Toll Free 866-682-3835.
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To check on an order that has been previously placed, click on the ORDER STATUS link above and input your order number and shipping zip code.
Our goal is to process every order within 2-3 business days (excluding holidays). For our customers convenience we offer free standard shipping on all orders over $99 (before tax and after discounts). Unfortunately, we are unable to provide free shipping outside of the Continental United States. If you live in Alaska or Hawaii please call or email us for shipping rates. We regret that we are unable to ship internationally at this time.
Expedited Shipping
If you have an order that needs to be expedited, please contact us at 866-682-3835. Many of our items ship directly from the manufacturer, but we will make every effort to accommodate your needs.
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Our refusal of delivery policy does NOT apply to items that are clearly damaged during the shipping process. If a package is refused for delivery by the customer, the customer will be responsible for ALL shipping charges incurred by TheDreamMover.com. If you were not originally charged for shipping, you will be given a credit less the actual cost to ship the item(s) to you , in addition to the shipping cost of returning the item(s) to TheDreamMover.com.
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If you need to cancel an order please send an email including the following information: your name, order number, shipping address and description of the item(s) for which you are requesting a cancelation.
Please note: Orders are often processed within 2-3 business days and it may not be possible to make changes. If the order has already been shipped, you will instead be asked to take advantage of our convenient return policy.
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Before an order is actually submitted you are presented with an "Order Review", please review ALL information carefully. However, if you notice an error in you shipping address after you submit an order, please email us immediately using our contact us form. If the package has not left our warehouse, we can easily change the address and update our records. Our website is completely automated which means the shipping address entered into our web site shopping cart is automatically transferred to our shipping labels. Thus, we never manually touch or change any addresses unless we receive special instructions.
Orders Already ShippedIn some instances we may be able to change the address during delivery; however, this is not always possible.
Returned ShipmentsIf by chance, the package is returned to TheDreamMover.com, we will contact you to verify the correct address. If we make changes to your original shipping address, and reship the package, we will need to assess your account the appropriate shipping charges.
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We glady accept returns within 30 days of receiving your item(s). Before returning an item, please email us and include the following:
1) your name,
2) order number,
3) shipping address and
4) reason for return.
A representative from TheDreamMover.com will contact you within 72 hours to give you a return authorization number and any additional instructions. If a product is returned, you will be credited the original purchase price, less actual shipping charges incurred by TheDreamMover.com or the manufacturer in order to deliver the merchandise. Returned item shipping charges are incurred by the customer. Returns must be in unopened, unused condition in original packaging with all original documentation included. Please allow two weeks for your credit to be processed. A credit should appear on your credit card account within two billing cycles.
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We use secure pages when you are ordering a product. This is especially true when asked for payment information. We use the Secure Sockets Layer (SSL) certificate that enables client and server applications to communicate in a way that is designed to prevent eavesdropping, tampering, and message forgery. SSL is the industry standard for encrypting sensitive information, and is generally accepted to insure the transmission of personal information, such as account numbers and credit card information, cannot be intercepted and viewed by anyone.
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At TheDreamMover.com we are committed to protecting your privacy. The information we collect about you includes your name, address, phone number, email address, and credit card information. The information we collect is used only to process and complete your order. Some orders are shipped directly from the manufacturer, requiring us to disclose information to them in order to send your items.
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